Privacy Policy

Your personal information is always kept confidential. The privacy policy is displayed on the website. The type of info collected from the customers and usage of this information is published here. We have a policy of not disclosing any information to third parties.
Using our website means you have agreed to the terms and conditions of the website. It applies to the people who have not got any transactions or who have got registered to the site and had business.
Personal information is mainly used to locate or contact a person. Other information like name address, phone number, fax, credit card information, financial profiles, identification number and e-mail address are also available with us and are always confidential.

Terms Of Our Privacy Policy

Personal Information That We collect

Necessary information is collected for becoming a subscriber or member of our website. Our system collects the IP address of your computer automatically. But this detail does not give information about any particular person.
But SHYAMUBA LIFESTYLE website doesn’t collect information about children.

Uses Of The Information Collected

All the personal information collected is kept confidential. The information may be used for:

Send news about the website.
Calculate the number of visitors
Monitor the website
Know the geographical location of the users
Contact to give information bout the website.
Give a better shopping experience online.
Update about the recent offers on the website.

Some of the personal information is shared with the courier companies like addresses/contact details. We have to give some information to vendors. This personal information helps SHYAMUBA LIFESTYLE to perform their duties and fulfil the order requirements. But private information cannot be accessed by unauthorised persons or organisations.
The Company will disclose your information, including, without limitation, your name,city, state, telephone number, email address, user ID history, quoting and listing history, and complaints, to law enforcement or other government officials if it is required to do so by law, regulation or other government authority or otherwise in cooperation with an investigation of governmental authority.
Cookies are used to save your personal information on your computer. It helps to calculate the number of times you use our website. Cookies do not keep any personal data of the visitors.
When the user browses , cookies are replaced according to the interests of the users. Here none of your particulars like e-mail address, telephone, name or postal address is collected. We give you a safe shopping experience.
SHYAMUBA LIFESTYLE gives some aggregate particulars like website statics or demographics to sponsors, advertisers and other third parties. Third parties are not authorised to get any of your personal information.
SHYAMUBA LIFESTYLE has many links to other websites. But once you leave SHYAMUBA LIFESTYLE website, our privacy policy ends.

SHIPPING POLICY:

At SHYAMUBA LIFESTYLE, we aim to deliver your orders safely and on time. We work with trusted courier and logistics partners to provide reliable delivery services across India.

1. Order Processing Time

Orders are generally processed within 1–2 business days after successful order confirmation and payment verification.
Orders placed on Sundays or public holidays will be processed on the next business day.
Once your order is dispatched, you will receive the shipment tracking details through your registered mobile number/email.

2. Delivery Time

The estimated delivery timeline is:

Metro & Major Cities: 2–5 business days
Other Locations: 4–7 business days
Remote / Extended Service Areas: 5–10 business days

Delivery timelines are estimates and may vary depending on the destination, courier service, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any applicable free-shipping offer will be subject to the terms and conditions mentioned on the website or promotional offer.

4. Order Tracking

Once your order has been dispatched, we will share the tracking details with you. You can use the tracking information to monitor the status of your shipment.

5. Delivery Delays

Although we make every reasonable effort to deliver orders within the estimated timeline, SHYAMUBA LIFESTYLE is not responsible for delays caused by courier partners, incorrect/incomplete addresses, natural events, public holidays, strikes, or other circumstances beyond our reasonable control.

If your shipment is significantly delayed, please contact our customer support team with your Order ID.

6. Incorrect Address / Contact Details

Customers are responsible for providing accurate delivery information while placing an order.

If an order is returned to us because of an incorrect address, incomplete address, unavailable recipient, or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.

7. Damaged Package at Delivery

If the package appears visibly damaged, opened, or tampered with at the time of delivery, please contact us immediately and, where possible, refuse acceptance of the shipment.

For any damage-related claim, please retain the original packaging and provide clear photographs/videos of the package and product.

8. Shipping Support

For any shipping-related assistance, please contact SHYAMUBA LIFESTYLE through our official customer support channels and mention your Order ID.

SHYAMUBA LIFESTYLE reserves the right to update this Shipping Policy from time to time without prior notice.

RETURN & EXCHANGE POLICY:

At SHYAMUBA LIFESTYLE, we want you to be happy with your purchase. If you receive an eligible product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may request a return or exchange in accordance with this policy.

1. Return / Exchange Request Period

A return or exchange request must be raised within 7 days of delivery of the order.

Requests received after the applicable return period may not be accepted.

2. Eligible Products

A product may be eligible for return or exchange if:

The product received is damaged or defective.
The wrong product, colour, design, or size has been delivered.
The product received is materially different from the product ordered.
The product meets any other eligibility criteria specified on the product page.

3. Product Condition

To be eligible for a return or exchange:

The product must be unused and unworn.
The original tags and labels must remain attached.
The product must be returned in its original packaging.
The product must not have been washed, altered, damaged, stained, or otherwise used.
Any accessories, invoices, packaging, or other items supplied with the product should be returned along with it.

Products that do not meet these conditions may be rejected after inspection.

4. Non-Returnable Products

Certain products may not be eligible for return or exchange due to hygiene, customization, promotional, or other applicable reasons.

The applicable return eligibility will be mentioned on the respective product page, wherever required.

5. How to Request a Return

To initiate a return or exchange:

Contact our customer support team within the applicable return period.
Provide your Order ID and reason for the return/exchange.
Share photographs/videos of the product if requested.
Our team will review the request and confirm whether it is eligible.
If approved, the return pickup process will be initiated.

6. Return Pickup TAT

Once your return request is approved, the return pickup will generally be arranged within 2–5 business days, depending on courier availability and the delivery location.

Courier pickup timelines may vary for remote or non-serviceable locations.

7. Quality Check

Returned products are subject to quality inspection after they reach our facility.

If the returned product does not meet the return conditions stated above, the return may be rejected and the product may be sent back to the customer.

8. Exchange

Where exchange is available, the replacement product will be shipped after the returned product passes our quality inspection.

Exchange is subject to product availability.

If the requested replacement is unavailable, we may offer an alternative resolution in accordance with our applicable policy.

9. Return Shipping Charges

For approved returns arising from a damaged, defective, incorrect, or wrong product received, SHYAMUBA LIFESTYLE will arrange the applicable return process as per our policy.

For other eligible returns, applicable shipping or return charges, if any, will be communicated to the customer before processing the return.

10. Final Sale / Promotional Products

Products sold under specific promotional, clearance, or final-sale terms may have different return or exchange conditions. Such conditions will be communicated on the applicable product page or offer.

REFUND POLICY:

At SHYAMUBA LIFESTYLE, refunds are processed only after the applicable cancellation or return request has been approved and, where applicable, the returned product has successfully passed our quality inspection.

1. Refund Eligibility

A refund may be issued in cases such as:

An approved eligible return.
An approved cancellation before dispatch.
A product being unavailable after an order has been successfully placed.
A refund being approved due to a damaged, defective, or incorrect product.

2. Refund Processing Time

After approval of the refund, we will initiate the refund within 2–5 business days.

The actual time taken for the amount to reflect in your bank account or payment method may depend on the payment gateway, bank, or financial institution.

3. Prepaid Orders

For prepaid orders, approved refunds will generally be credited to the original payment method used to place the order.

4. Cash on Delivery Orders

For COD orders, where a refund is approved, we may request valid bank account or other required payment details to process the refund.

Customers are responsible for providing accurate payment details.

5. Partial Refunds

In certain circumstances, only a partial refund may be applicable, depending on the nature of the return, product condition, promotional discounts, shipping charges, or other applicable terms.

6. Refund for Cancelled Orders

If an order is successfully cancelled before dispatch and payment has already been received, the eligible refund will be initiated as per the applicable refund timeline.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return process.

7. Refund Not Received

If your refund has been processed but has not appeared in your account within the expected timeline, please contact our customer support team with:

Order ID
Refund reference number, if available
Payment details relevant to the transaction

We will assist you in coordinating with the applicable payment provider or financial institution.

8. Promotional Discounts

If a customer uses a discount, coupon, or promotional offer, the refund amount may be calculated based on the actual amount paid and the applicable terms of that offer.

CANCELLATION POLICY:

SHYAMUBA LIFESTYLE allows customers to request cancellation of an order subject to the status of the shipment.

1. Cancellation Before Dispatch

Customers may request cancellation before the order is dispatched.

If the cancellation request is accepted and payment has already been received, the eligible refund will be initiated according to our Refund Policy.

2. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

In such cases, the customer may need to accept the delivery and initiate a return request, if the product is eligible for return under our Return Policy.

3. Cancellation After Shipment Is Out for Delivery

Orders that are already out for delivery generally cannot be cancelled through our system.

If the customer refuses delivery, the shipment may be returned to our facility. Any refund, where applicable, will be processed only after the applicable return/reconciliation process is completed.